Refund policy

1. POLICY OVERVIEW

KrystalLiving (“Company,” “we,” or “us”) maintains this Return and Refund Policy (“Policy”) governing all purchases made through www.krystalliving.com. By completing a purchase, you (“Customer”) agree to these terms.

2. RETURN ELIGIBILITY

2.1 Qualifying Returns

• Time window: Returns and exchanges are accepted within 30 calendar days of delivery.
• Condition: Products must be new, unused, and in original packaging.
• Qualifying reasons: Damaged/defective items, incorrect items, undeliverable packages, or non-delivery (not received within 60 days).

2.2 Non-Qualifying Returns

• Gift cards and store credits
• Products installed, used, or modified
• Requests after 30 calendar days from delivery
• Custom or special-order items

3. RETURN PROCESS

3.1 How to initiate

1. Contact Customer Service at support@krystalliving.com within 30 days of delivery.
2. Provide order number, reason for return, and supporting photos/video (if applicable).

3.2 Return Authorization

• Approved returns will receive a Return Authorization (RA) number.
• Returns without an RA number will be refused.

3.3 Return Shipping

• Return shipping label: Download and print, free of charge.
• No restocking fee for returns or exchanges.

3.4 Refund Processing

• Refunds are processed within 12 business days after we receive and inspect the return.
• Refunds are issued to your original payment method. Bank processing times may apply.

4. REPLACEMENTS

• Approved replacements will be shipped within 8–12 business days after approval, subject to product availability.

5. ORDER CANCELLATIONS

• Order cancellations must be requested within 3 hours of order confirmation for a full refund.
• No cancellations after the 3-hour window.

6. GENERAL TERMS

• All products must be in original condition with packaging.
• We reserve the right to refuse returns not meeting these terms or to update this policy as needed.

7. CONTACT INFORMATION